FAQs
(Updated and Effective Date: 01-July-2023)1. What is Do Friendly?
We are community of marketing aspirants, content creators and affiliate marketers. We empower people/businesses to launch their product or services quickly and the community shall promote to generate sales behalf of the business owner. Thus saving operation cost, launching cost and marketing cost.
2. Who can download Do Friendly?
Any Indian user wish to be part of the growing marketing community. Can download App for below three reasons.
- Join for Free - Become reseller partner.
- Add Business – Create Opportunities to generate order bookings.
- Become Creator – Partner with us to support entrepreneurs for content creation.
Any user setting up Shop or Website for your business? Instead upload product video and receive orders through Do Friendly reseller community. Also, any user who wish to be part of affiliate marketers can download the App and should be minimum 18 years old.
4. Is Do Friendly paid service?
Currently Do Friendly is absolutely free to use for Resellers and one time listing fee for Business users. Vendors’ are liable to pay commission percentage upon transaction value upon order booked.
5. How is the promotion percentage divided?
The updated promotion percentage is sub divided into three part:
a. 45% of promotion percentage upon transaction value is paid as Friendly discount to Customer.
b. 10% of promotion percentage upon transaction value is paid to Do Friendly as convenience fee.
c. 45% of promotion percentage upon transaction value is paid to Brand Friend for doing word of mouth marketing.
6. Who is Affiliate partner or Reseller?
The community users who promotes video ads or clicks Refer upon business listings are considered as Affiliate partner or Reseller. They get incentivized upon sales generated behalf of their promotions.
7. Does Customer need to download the Do Friendly?
It is not mandatory for customer to download mobile App. Because, customers can access to the product videos and buy button is integrated with the url which is deep linked with user who have shared it to them.
8. What if the Vendor fails to pay Affiliate partner, even after sale converted?
Do Friendly is a platform enabling smooth transaction between Business user and Affiliate partner. In case, Business User fails to acknowledge or does not pay commission, next day onwards the Business banner will be disabled from Do Friendly platform and it will be not activated unless Business user performs the payment. In any case Do Friendly is not liable for payment until Business user pays for referrals. In case of Online order bookings, Do Friendly automatically transfers respective incentives to the affiliate partners upon order delivered
9. When will be friendly commission paid to Brand Friend?
Post successful sale conversion, business user is liable to pay to Do Friendly. Once the payment is transferred to Do Friendly, same will be notified under Brand Friend’s Do Friendly account. Brand Friend can withdraw the earnings anytime by raising an invoice through App and amount will be transferred to Brand Friend’s Bank Account in few seconds once UPI id is updated.
10. If recommended customer goes to same vendor again, will the Affiliate Partner get remunerated under offline sales?
If customer asks for Friendly Discount and conveys Brand Friend’s contact number to Business User, then Business User can perform Self Declare. By which customer gets Friendly Discount and Brand Friend will get Friendly Incentive for the respective transaction. If neither customer asks for Friendly Discount nor Brand Friend has sent referral then Brand Friend will not be incentivized for the particular transaction. However, under online sales. Every time user purchases the incentive shall be eligible.
11. Usage Scenarios for ‘Self Declare Form’?
1. When customer asks friendly discount but no referral was generated.
2. When Business user wants to be loyal with his network
3. When Brand Friend phone not reachable or unavailable during customer tries to reach.
4. When OTP issues arise, then business user can retry using Self Declare.
5. When customer shows Brand Friend’s Visiting card and asks for Friendly Discount.
12. Do business users liable to pay GST upon commission payable?
Yes, GST of 18% is charged upon commission payable. Business users can download invoice from mobile app on every transaction.
13. Can business user update GST number?
Yes, business users can EDIT their business profile and update GST#. Which shall be updated into invoices generated going forth
14. How to deactivate business promotion?
Business users can deactivate promotion from PROFILE page and UNTICK Promotion Status. The business banner will be disabled as well as if the product Ad needs to be stopped, from EDIT Ad section it can be paused.
15. How to reactivate disabled promotion?
Banner will get disabled if payment is overdue, kindly settle the overdue amount to reactivate disabled banner. Usually, upon successful payment banner gets activated immediately. If banner is still showing as disabled, please contact customer support for assistance.
16. How does “Invite other business & earn” works?
Do Friendly users have opportunity to invite any businesses within the platform by sharing referral code which is unique and available to all registered user. The registering business user needs to pay one time listing fee of Rs. 1,000/- to register their business into Do Friendly platform but if the registering user uses referral code, which gives them 10% OFF upon listing fee and referring user gets 40% out of listing fee received to Do Friendly towards on-boarding incentive.
17. How to retain TRUST METER at best rating?
Trust Meter is connected and measured based upon multiple algorithms. Best practices to keep up the trust meter are:
- Brand Friend’s rating
- Customer experience at premises
- Honoring OTP without fail if referral code is active.
- Performing payment to Brand Friend within same calendar date of transaction.
- Education and build quality Brand Friends for your business.
- Making customers become your Brand Friends and generate new customers.